"We turn customers into champions!"

In October 2022 we have once again reinforced the team. Learn more about our new Head of Customer Success, Fabian Meißner, in our interview.

Hello Fabian, welcome to RE:! Please tell us something about your professional background.

I studied economics and business administration in Cologne, Tübingen, Istanbul and Beijing. During my studies, I founded a start-up and worked in a strategy consulting firm. In the course of this, I realized that I really enjoy working in an entrepreneurial environment and dealing with strategic issues. That's why I started my professional life as an assistant to the CEO of a mechanical engineering company.

What was the specialization of the mechanical engineering company?

The company manufactures machines for the casting of aluminum. The production process is similar to plastics injection molding. In a complex process, components made of molten aluminum are produced on so-called die casting machines. These components are primarily installed in cars. Famous examples of parts produced by aluminum die casting are the battery housing and chassis of all Teslas. At that time, we also founded a corporate start-up with the aim of collecting and processing the data from production in order to use it for OEE optimization. In my subsequent role as VP Sales, I then started to sell machines and the associated software solutions. That's when I realized that I am really passionate about digitalization and moved to a software start-up specializing in battery monitoring. I quickly realized that I can deliver more value working in Industrial IoT and mechanical engineering since I had built up a lot of knowledge in these fields. So  I applied at RE: and here I am.

What do you do at RE:?

I lead the Customer Success division. Our goal is to not only create an outstanding customer experience, but also help customers to achieve outstanding results with our solution. As a Customer Success Team, we are focused on ensuring a great experience for our customers while delivering results in partnership with them. Compared to Customer Support, which provides short-term help, we set medium- or long-term goals together with the customer and work on these continuously. In short, we turn customers into champions!

What are your personal goals?

Together with Mathis Kunze, I am currently training and onboarding many of our customers as it is important that they learn how to exploit the full potential of our powerful solution. We are also aiming at establishing very intimate relationships with our customers which allows us to gain deep insights into their needs. We then pass our findings on to the Product Owners at RE:, who refine our product accordingly with the developers. In the future, I could also imagine that we could use the insights gained from our customer contact to support the service and sales teams of the different Reifenhäuser business units.

Finally, please tell us a little bit about you as a person.

I am a father of twins who will soon turn two (laughs). Hence, I am currently spending a lot of time outdoors and at playgrounds with the kids and our dog. I also enjoy everything that has to do with a board: snowboarding, wakeboarding, kitesurfing, surfing, etc.

Welcome to RE:! Glad to have you with us.

Thank you! I'm very excited and look forward to work with the colleagues at RE:, Reifenhäuser and our customers.

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